Understanding
(Un·der·stand·ing - mental process of a person who comprehends; "A keen understanding leads to results")
Understanding businesses IT requirements and how their existing infrastructure works is important. At Meridian we carry out a site audit which is a master document which holds all technical information about your site. It provides us with a single point of reference when looking at fault finding and diagnosis coupled with future systems planning.
Key to any successful IT implementation, Upgrade or on going support is the importance of understating how IT relates to the business, and what is going on in each area.